Professional Profile: Incident Manager and Systems Engineer

Fintech and Internet Banking Solutions Expert

Overview

Chuck Shaw is a retired Incident Manager and Systems Engineer with over 20 years of experience in Fintech, Internet Banking Solutions, and Data Center Operations. Expert in implementations, incident management, system migrations, and ensuring customer satisfaction. Adept at troubleshooting complex technical issues, collaborating with cross-functional teams, and ensuring seamless financial services operations. Recognized for always being available, meeting project deadlines, and contributing to team efforts. Passionate about leveraging technical expertise to drive efficiency, maintain up time, and enhance the customer experience.

Professional Experience

Incident Management

Skilled in managing and resolving incidents promptly to minimize downtime and impact on financial services operations. Expertise in root cause analysis and preventative measures to avoid future incidents.

System Migrations and Implementations

Extensive experience in planning and executing system migrations and implementations, ensuring seamless transitions and minimal disruption to services. Proficient in coordinating with multiple stakeholders to achieve project goals.

Technical Expertise

Proficient in a wide range of technologies including Microsoft SQL, IIS, Java, Splunk, Dynatrace, and ServiceNow. Expertise in Data Center Operations, Disaster Recovery, and Process Improvement and Automation. Strong background in customer support and technical training.

Areas of Expertise

• Incident Management
• Root Cause Analysis
• System Migrations and Implementations
• Fintech and Internet Banking Solutions
• Microsoft SQL, IIS, Java, Splunk, Dynatrace, ServiceNow
• Data Center Operations
• Disaster Recovery
• Process Improvement and Automation
• Customer Support
• Technical Training